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Negotiations: De-escalation and Changing the Mindset



TBD per pandemic regulations

8:00 am to 5:00 pm



Ocoee Event Center

150 North Lakeshore Drive

Ocoee, FL 34761


$249 per student


Lieutenant Colonel Robert Drago (retired)


 De-escalation and Changing the Mindset

This multi-faceted course is designed to provide participants with enhanced skills in negotiations on the street, in their organizations and in their personal lives. The course will serve as a unique law enforcement leadership opportunity that will offer options and alternatives for building trust within communities served and lowering resistance to force incidents. In procuring alternate methods of negotiations, this course hopes to reduce extensive public and media scrutiny, which is plaguing today’s law enforcement community. Additionally, the course intends to improve the participant’s personal performance as it relates to career advancement, assessment and promotional testing, as well as present tips for conflict resolution within an agency.


Topics and skills learned:

  • Community Calming – Trust is a must

  • Involving community stakeholders

  • Partnerships and building relationships

  • Zones of possible agreement - How to anchor

  • Best alternatives to a negotiated agreement

  • Difference between alternatives and options

  • Your break point and when to walk away

  • Common negotiator mistakes


Learn how to de-escalate, and claim better outcomes in the streets, your organization and your personal life.  Identify your negotiation style via self-assessment testing, and be trained to recognize and understand your opponent’s style through role playing.  Understand how to utilize Game Theory and the Prisoners Dilemma in a street confrontation.  Comprehend how emotions and sunk costs play into your decisions.


Presentation will utilize:

  • Lecture

  • Video presentations

  • Role playing

  • Group exercises

  • Negotiation simulations

  • Self-assessment exercise

Who Should Attend?

  • Law Enforcement Executives

  • Community Service Aides

  • Sworn/Non-sworn Supervisors and Command

  • Community Service Specialists

  • Sworn Patrol and Investigative Officers

  • Labor Negotiators/Representatives

Comments from past attendees:


“Excellent class! Gives students something to think about.”


“Offers new perception into “how to negotiate” in all aspects of life.”


“Excellent presentation - loved the interaction with the class.”


“Great examples, tons of information, wish it was longer.”


“Good course that can be used during one-on-one interactions.”

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